Terms and Conditions

Welcome to Ashley & Sophie. These Terms and Conditions govern your access to and use of our website, products, and services.

This website is owned and operated by Sachitha Varatharajan. By accessing our website or placing an order with us, you agree to be bound by these Terms and Conditions, together with any other policies referenced on our website, including our Privacy Policy and Returns and Exchange Policy.

Please read these Terms and Conditions carefully before using our website. If you do not agree with any part of these Terms, you should not access or use our website or purchase our products.

These Terms apply to all visitors, customers, and other users of our website. By continuing to browse our website or making a purchase, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

We may update or modify these Terms and Conditions from time to time to reflect changes to our business, legal requirements, or the services we provide. Any updates will be published on this page and will take effect immediately upon posting. Your continued use of our website after any changes are published constitutes your acceptance of the revised Terms.

Our online store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and services to you.

1. Eligibility to Use Our Website

By using this website, you confirm that you are at least the age of majority in your state or territory of residence, or that you have obtained the necessary consent to allow any minor dependants under your supervision to use this website.

You agree not to use our website or purchase our products for any unlawful or unauthorised purpose. While using our website, you must comply with all applicable laws and regulations, including those relating to intellectual property.

You must not upload, transmit, or introduce any viruses, malicious software, or other harmful code that may interfere with the operation or security of our website.

Any breach of these Terms may result in the suspension or termination of your access to our website and services at our sole discretion.

2. General Conditions

We reserve the right to refuse or cancel any order, suspend access to our website, or decline to provide our services to any person where we reasonably believe it is necessary to do so, including in cases of suspected fraud, misuse of our website, or a breach of these Terms and Conditions.

While we take reasonable measures to ensure the security of our website, you acknowledge that information transmitted over the internet may pass through various networks and systems. Payment information is processed securely through our payment providers and is encrypted during transmission.

Unless otherwise stated, all content on this website, including text, images, graphics, logos, product descriptions, designs, and other materials, is the property of Ashley & Sophie or is used with the necessary permission. You may not copy, reproduce, distribute, modify, publish, or commercially exploit any part of this website without our prior written consent.

The headings used throughout these Terms and Conditions are provided for convenience only and do not affect the interpretation of any provision.

3. Accuracy of Information

We make every effort to ensure that the information on our website is accurate and up to date. However, occasional errors, inaccuracies, or omissions may occur in product descriptions, pricing, availability, shipping information, or other content.

The information provided on this website is intended for general guidance only and should not be relied upon as the sole basis for making purchasing decisions. We reserve the right to correct any errors, update information, or make changes to our website at any time without prior notice.

From time to time, our website may include information that is no longer current and is provided for reference purposes only. We are under no obligation to update all content immediately, and it is your responsibility to review the latest information available on our website before placing an order.

4. Products, Pricing, and Availability

We strive to present our products as accurately as possible, including their colours, descriptions, and measurements. However, actual colours may vary depending on your device or screen settings, and we cannot guarantee that the colours displayed on your screen will exactly match the product you receive.

All products are subject to availability. While we make every effort to keep our inventory up to date, there may be occasions where an item becomes unavailable after an order has been placed.

We reserve the right to modify, discontinue, or limit the availability of any product at any time without prior notice. We may also limit the quantity of products purchased per customer, household, or order where reasonably necessary.

All prices displayed on our website are in Indian Rupees (INR) and are subject to change without prior notice. Any applicable taxes and shipping charges will be displayed during checkout before your order is confirmed.

5. Orders and Payments

Once you place an order, you will receive an order confirmation email acknowledging that we have received your order. This confirmation does not constitute acceptance of your order.

We reserve the right to refuse, cancel, or limit any order at our discretion, including but not limited to cases involving pricing errors, suspected fraudulent activity, payment issues, stock unavailability, or violations of these Terms and Conditions. If an order is cancelled after payment has been successfully processed, any eligible refund will be issued using the original payment method unless otherwise required by law.

You are responsible for ensuring that all billing, shipping, and contact information provided during checkout is complete and accurate. Ashley & Sophie will not be responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

By placing an order, you confirm that you are authorised to use the selected payment method and that all payment information provided is accurate.

Please note that placing an order with Ashley & Sophie constitutes your acceptance of our Returns and Exchange Policy, Shipping Policy, and these Terms and Conditions.